Privacy policy

Privacy Policy

Last updated: 24 October 2025

Papo France operates this shop and website, including all information, content, features, tools, products and related services to provide you with a personalised shopping experience (the “Services”). Papo France uses the Shopify platform to deliver the Services.

This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.

In the event of any inconsistency between our Terms and this Privacy Policy, this Privacy Policy will govern with respect to the processing of your personal information.

By accessing and using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal information we collect

We may collect or process the following categories of personal information:

• Contact details: name, postal address, email address, phone number.
• Payment information: payment data, credit/debit card details, billing information.
• Account information: login credentials, preferences, settings.
• Transaction data: purchase, return and exchange history.
• Communications: interactions with customer support.
• Technical information: IP address, browser, device used.
• Usage data: information about your interaction with the Services.

2. Sources of personal information

We collect personal information:

• Directly from you (orders, account creation, support requests),
• Automatically through your browsing (cookies and similar technologies),
• From service providers (payments, logistics, marketing),
• From third-party partners in compliance with applicable laws.

3. How we use personal information

We use your information to:

• provide and improve our Services (ordering, delivery, personalisation),
• communicate with you (order updates, support),
• deliver personalised marketing (ads, promotional emails),
• ensure security (fraud detection),
• comply with legal obligations.

4. Disclosure of personal information

We may share your data with:

• Shopify (store hosting and technical platform),
• Service providers (payments, shipping, customer service),
• Marketing partners (with your consent where required),
• Public authorities where legally required.

5. Relationship with Shopify

Our Services are powered by Shopify. To learn how Shopify processes your data, please see the Shopify Privacy Policy.

6. Cookies and similar technologies

We use cookies to analyse site usage, personalise your experience and provide relevant content.

7. Children’s data

Our Services are not intended for minors and we do not knowingly collect their data.

8. Data security

We implement reasonable security measures to protect your data, but no method is completely secure.

9. Data retention

We retain your data only for as long as necessary to provide the Services and meet legal obligations.

10. Your rights

Depending on your country of residence, you may have rights to:

• Access
• Rectification
• Deletion
• Objection
• Data portability

To exercise your rights: serviceclient@papo-france.com

11. Complaints

You may lodge a complaint with the data protection authority in your country.

12. International data transfers

Your data may be transferred outside the EU/EEA under recognised safeguards (e.g., Standard Contractual Clauses).

13. Changes to this Policy

We may update this Policy at any time. The update date is shown at the top of this page.

14. Contact

For any questions:

serviceclient@papo-france.com
PAPO
2-6 Rue du Velay
ZI La Petite Montagne Sud - CE 1829 
91018 Evry Cedex - France